Privacy Policy

1. Introduction

We respect your privacy and are committed to protecting the personal information you share with us when using our home furniture independent website (the "Site"). This Privacy Policy explains what information we collect, how we use, store, and protect it, and your rights regarding your personal data. By using the Site, you agree to the practices described in this policy.

2. Information We Collect

We only collect personal information that is necessary to provide our services, process orders, and communicate with you. The types of information we may collect include:
  • Identifying Information: Name, email address, phone number, and shipping/billing address (provided when you place an order, create an account, or contact our customer service).
  • Order-Related Information: Details about your purchases (e.g., product selections, order amount, payment method information) – note that we do not store full credit card details; payment processing is handled by trusted third-party payment providers (e.g., PayPal, Stripe) who adhere to their own privacy standards.
  • Website Usage Information: Non-personal data such as your IP address, browser type, device information, and pages visited on the Site (collected via cookies and similar tracking technologies) – this helps us improve the Site’s functionality and user experience.
  • Communication Data: Content of emails, messages, or feedback you send to our customer service team (to respond to your inquiries and address your needs).

3. How We Use Your Information

We use your personal information for the following legitimate purposes:
  • Process and fulfill your orders (e.g., arrange shipping, send order confirmations, and update you on delivery status).
  • Communicate with you: Respond to your questions, provide support, and send important updates (e.g., changes to shipping policies, order delays) – we will not send unsolicited marketing emails without your consent.
  • Improve our services: Analyze website usage data to optimize the Site’s design, product offerings, and user experience (e.g., identifying popular products or fixing navigation issues).
  • Protect our business and users: Prevent fraud, verify order authenticity, and ensure compliance with applicable laws and regulations.

4. How We Protect Your Information

We take reasonable measures to safeguard your personal information from unauthorized access, disclosure, alteration, or destruction:
  • Use secure servers and encryption technologies (e.g., SSL/TLS) to protect data transmitted between your device and our Site (especially during order placement and payment).
  • Restrict access to personal information to only authorized team members who need it to perform their job functions (e.g., processing orders, customer service).
  • Regularly review and update our security practices to address potential risks.
Please note that no method of data transmission or storage is 100% secure, but we strive to use industry-standard measures to minimize risks.

5. Sharing of Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information only in the following limited circumstances:
  • Trusted Service Providers: Third-party companies that assist us in delivering services (e.g., logistics partners for shipping, payment processors for order payments, email service providers for communications) – these providers are contractually obligated to use your information only to perform the services we request and to protect your data.
  • Legal Requirements: If required by law, court order, or government regulation, we may disclose your information to comply with legal obligations or protect our rights, safety, or property.

6. Your Rights Regarding Your Information

You have the following rights regarding your personal data, and we will respond to your requests in a timely manner (typically within 30 days):
  • Access: Request a copy of the personal information we hold about you.
  • Correction: Ask to update or correct inaccurate or incomplete information (e.g., a change to your shipping address).
  • Deletion: Request the deletion of your personal information (where we are not required by law to retain it, e.g., for tax or order record-keeping).
  • Opt-Out: If you have previously consented to receive marketing communications, you can opt out at any time by clicking the "unsubscribe" link in our emails or contacting us directly.
To exercise these rights, please contact our customer service team at dengfengzaoji2025@hotmail.com with your name, email address, and a clear description of your request.

7. Cookies and Tracking Technologies

We use cookies (small text files stored on your device) to enhance your experience on the Site. Cookies help us remember your preferences (e.g., language settings) and track website usage. You can adjust your browser settings to block or delete cookies, but please note that some features of the Site (e.g., order processing) may not function properly without cookies.

8. Retention of Your Information

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. For example:
  • Order-related information (name, address, purchase details) is retained for 7 years to comply with tax and business record-keeping requirements.
  • Communication data (emails, feedback) is retained for 2 years after the last interaction to ensure we can address any follow-up questions.
After this period, your information will be securely deleted or anonymized (so it can no longer identify you).

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will revise the "last updated" date at the top of this policy and post the updated version on the Site. We encourage you to review this policy periodically to stay informed about how we protect your privacy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at: