Return & Refund Policy

We stand behind the quality of our furniture, but returns and refunds are subject to specific conditions to ensure fairness for both our customers and our team.

Eligibility for Returns & Refunds

1. Non-Refundable/Non-Returnable Scenarios (Non-Product Issues)

We do not accept returns or issue refunds for reasons unrelated to product quality, including but not limited to:
  • Change of mind after purchase
  • Dislike of style, color, or size (that matches the product description on the website)
  • Incorrectly estimated fit for your space

2. Eligible Scenarios (Product-Related Issues)

You may apply for a return or refund if the product has:
  • Manufacturing defects (e.g., cracked wood, loose joints, faulty hardware)
  • Damage during shipping (please provide photos of the damage and packaging within 48 hours of receipt)
  • Incorrect items (e.g., receiving a different model/color than ordered)
For eligible cases, we will cover all round-trip shipping costs and offer either a full refund, a replacement, or store credit (per your preference).

Special Condition: Return for "Dislike" (Customer-Initiated)

If you still wish to return an item solely because you don’t like it (and the product is unused, in its original packaging, and in perfect condition), you must:
  1. Submit a return request within 7 days of receiving the item.
  2. Bear the full round-trip shipping costs (including the cost to ship the item back to our warehouse and any logistics fees associated with the return).
  3. Ensure the item is not damaged during return transit (we reserve the right to refuse a refund if the item is damaged upon receipt).

Return & Refund Process

  1. Submit a Request: Email our customer service team at dengfengzaoji2025@hotmail.com with your order number, photos of the item (if applicable), and a detailed reason for the return.
  2. Review & Confirmation: We will review your request within 2-3 business days and confirm eligibility. For customer-initiated "dislike" returns, we will share the return address and shipping cost estimates.
  3. Ship the Item Back: For eligible returns, ship the item (with original packaging) to the address provided. Please include your order number in the package.
  4. Inspection & Refund: Once we receive and inspect the item (3-5 business days after delivery to our warehouse), we will process the refund or replacement. Refunds typically take 5-7 business days to reflect in your original payment method.

Important Notes

  • Custom-made or personalized items are non-returnable and non-refundable (unless there is a product defect).
  • We cannot accept returns for items that have been used, assembled (unless damaged during assembly due to product defects), or had their original packaging removed.
If you have questions about our return & refund policy, feel free to contact our team—we’re happy to clarify!